We noted that our support staff is being impersonated on Discord/Telegram. The impersonator is sharing a fraudulent copy of Sphere by Horizen on GitHub that spreads malware.
Official Horizen software is only available fromhttps://github.com/ZencashOfficial. Windows/Mac releases are code signed with a certificate belonging to “Zen Blockchain Foundation. Our team opened a support ticket with GitHub to remove the fraudulent copy of Sphere by Horizen.
This is a friendly reminder to be sure to always double check the account and certificate when downloading updates, and that Horizen team members will never ask for funds or for private keys.
We received reports of a scam account called “Horizen UpdateWallet Bot” urging our community members to update Sphere by Horizen from a scam github account called “ZenCash Officiall”. We have reported this repository to GitHub.
We want to remind the community that we do NOT use bots to send messages to our community and we do NOT send update releases directly to our users.
Dear community, over the last couple of months we have noted an increase in scams that target our community members. We want to ensure that everyone has the knowledge and tools necessary to combat attempts to steal their ZEN.
In short, there are ways you can check what version of wallet you are using so you can avoid getting in trouble. In this case @CryptoManion and myself, we showed how to check SBH but the procedure is the same for all wallets.
Many thanks to the community for showing big interest in such videos, and big THANK YOU for all who helped us!
On the 19th of December, we announced that a relatively new centralized exchange called Bitfare had started supporting a suite of ZEN trading pairs.
In the hours following the announcement, we were made aware of numerous minor customer service and user experience issues which led us to pull the original announcement from all channels on the 20th of December. As of today, the 4th of January, the minor customer issues have escalated to wallet balances and deposit histories being reset without explanation.
Given the information available to us, we must now assume that Bitfare is a malicious entity looking to take advantage of trusting users.
With given information, we now have enough reasons to assume that Bitfare is a malicious entity looking to take advantage of trusting users.
We suggest that users do NOT send ZEN, or any other cryptocurrency, to Bitfare or attempt to utilize any other services it might offer…
Malicious actors often impersonate members of the support team and DM you, usually about some issue you’re having. They will ask you to install software like anydesk or other remote desktop management software. You may also get contacted in a DM by a Horizen Update BOT or Horizen News BOT .
The Horizen Team will never start a direct message with you, just respond to your DMs.
We will never request you install any type of software for us to help you by remote access.
We only guide you to fix issues yourselves. Besides receiving support from us or the community in this discord, there is only one official support system: https://support.horizen.global/ . Any other support portals are scams. We will never use any BOT to notify users of software updates. Consider any BOT that pretends to represent Horizen to be a scam, spreading malicious software.
We can only ban impersonators and bots from the Horizen discord server when we become aware of them, we cannot stop them from contacting you. You must remain vigilant. Please be skeptical. Don’t trust, verify. Never share your private keys or recovery seed phrase with anyone. Only download new software from the official locations. Verify the sha256 hash sums of downloads and compare them with our software releases on Github.
Official Download Locations:
If you get any kind of DM from a supposed team member or bot, contact us immediately. Please make use of the #spamreports channel. Everyone has a responsibility to themselves to protect their own property. We can only do so much with our periodic reminders and attempt to help educate people. We cannot be everywhere. Stay vigilant, and HODL your ZEN.